Canva Templates Refund Policy – DIY Template Shop

At DIY Template Shop, we take pride in offering professionally designed Canva templates that are instantly accessible upon purchase. This Canva Templates Refund Policy outlines the circumstances in which refunds may be considered, ensuring transparency and clarity for all users. As digital products are non-tangible goods, our policy reflects the nature of instant access and usage.

General Refund Policy for Canva Templates

All our Canva templates are sold as digital files. Once a template has been accessed or downloaded, it is considered delivered. Due to this, we generally do not offer refunds except in limited, qualifying cases. This Canva Templates Refund Policy ensures that the rules are clear while maintaining fairness for both buyers and the business.

Duplicate Purchases

If you have accidentally purchased the same Canva template more than once, you may be eligible for a refund of the duplicate item. To request a refund, please contact us within 48 hours and provide proof of both purchases. We will process the refund for the duplicate if the purchases are verified under this Canva Templates Refund Policy.

Technical Delivery Issues

If you encounter a technical issue—such as not receiving the download link or experiencing access problems—please email support within 48 hours of purchase. If verified, we may resend the download or offer a solution in accordance with the Canva Templates Refund Policy. Note that device compatibility and Canva platform performance are outside our control.

Chargeback & Dispute Policy

We encourage all customers to contact us directly regarding any issue before filing disputes or chargebacks. Unauthorized disputes may result in account restrictions. As outlined in our Canva Templates Refund Policy, initiating a chargeback without contacting support first violates our terms of purchase and may prevent future access to our shop.

Agreement with Policy

By purchasing and accessing any item from DIY Template Shop, you agree to this Canva Templates Refund Policy and acknowledge its terms. We appreciate your understanding and thank you for choosing our platform for your design needs.